Contact Information

Effective date: August 4, 2026

Contact Cortleigh & Sumac for assistance with products, orders, deliveries, returns, payments or privacy enquiries.

Customer Service

Cortleigh & Sumac
107 Cortleigh Blvd
Toronto, ON M4R 1K7
Canada

General support: support@cortleighandsumac.ca
Returns: returns@cortleighandsumac.ca
Privacy: privacy@cortleighandsumac.ca
Telephone: +1 416-555-0187

Business Hours

Monday to Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding Ontario statutory holidays.

We aim to answer emails within two business days. Response times may be longer during major promotions and holiday periods.

Information to Include

For faster assistance, include your full name, order number, the email address used at checkout and a clear description of your request.

Do not send complete payment-card numbers, account passwords or other unnecessary sensitive information by email.

Returns

Contact us before mailing a return. Approved return instructions may specify a destination different from our customer-service address.

Consumer Complaints

If you have a concern, contact us first so that we can investigate. Ontario consumers may also obtain information from Consumer Protection Ontario or submit a complaint to the appropriate provincial authority.